WhatsApp Chatbot Builder
Create structured WhatsApp conversation flows to collect customer information, answer common questions and guide customers through business processes.
WhatsApp CRM and Business Automation
WhatsApp CRM and Marketing Automation Software for Growing Businesses
Manage customer conversations, automate replies, build WhatsApp chatbots and run broadcast campaigns from one business communication platform. Incoweb helps your team organize enquiries and manage customer interactions more efficiently.
Manage your WhatsApp operations in one place
Bring your business messaging and customer management workflows together.
- ✓ Manage customer conversations through a shared inbox.
- ✓ Build automated WhatsApp conversation flows.
- ✓ Send approved template messages and broadcast campaigns.
- ✓ Organize contacts and monitor campaign performance.
Visual Workflow Automation
Automate WhatsApp Conversations Visually
Build intelligent WhatsApp workflows with Incoweb's visual drag-and-drop flow builder. Connect menus, automated messages and customer choices to create personalized conversation journeys.
Visual Flow Builder
Design conversation journeys using connected workflow nodes.
Automated Responses
Guide customers through structured WhatsApp conversations.
Custom Workflows
Create different conversation paths based on customer choices.
About Incoweb
A WhatsApp CRM platform for managing customer communication
Businesses receive enquiries, customer questions, appointment requests and follow-up messages throughout the day. Managing these interactions manually can make it difficult to maintain consistent communication. Incoweb brings messaging, customer management, automation and campaign tools together in one workspace.
Platform features
WhatsApp CRM features to manage your business communication
Manage conversations, automate repetitive tasks and organize customer interactions using one platform.
WhatsApp Broadcast Campaigns
Organize and send WhatsApp template message campaigns to eligible customer contacts. Manage campaign communication from one dashboard.
Shared Team Inbox
Manage customer conversations in a unified inbox and help your team coordinate responses and follow-ups.
Customer Contact Management
Organize customer contacts and maintain useful information for business communication and campaign management.
Workflow Automation
Configure automated conversation flows and triggers for customer enquiries, reminders and business follow-ups.
Campaign Analytics
Review available campaign and messaging performance information to understand customer engagement.
How WhatsApp CRM automation works
Organize your communication process from the first customer enquiry to ongoing follow-ups.
Connect your WhatsApp Business account
Connect your eligible WhatsApp Business account through the supported onboarding process.
Configure conversations and automation
Set up conversation flows, organize contacts and prepare the messaging workflows your business needs.
Manage campaigns and customer interactions
Use the dashboard to manage conversations, campaigns and customer follow-ups.
Business benefits
Bring structure to your customer communication
A structured communication process helps teams organize customer enquiries, maintain follow-ups and manage repetitive messaging activities.
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Organized conversations
Keep customer communication accessible to your team.
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Consistent follow-ups
Use configured workflows to support customer follow-ups.
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Centralized campaign management
Manage your WhatsApp messaging activities from one workspace.
Frequently asked questions
What is WhatsApp CRM software?
WhatsApp CRM software helps businesses manage customer conversations, organize contact information, coordinate team responses and automate messaging workflows using WhatsApp Business communication capabilities.
What can I automate with Incoweb?
Incoweb supports configured conversation flows, automated replies, triggers, reminders and customer communication workflows.
Can I send WhatsApp broadcast campaigns?
Incoweb supports WhatsApp broadcast campaigns using eligible contacts and approved message templates, subject to Meta's applicable policies and messaging rules.
Does Incoweb use the official WhatsApp Business API?
Incoweb is built around WhatsApp Business Platform integration. Account onboarding, messaging permissions and applicable Meta policies determine the available capabilities.
Are WhatsApp messaging charges included in the CRM plan?
Meta messaging charges are separate from Incoweb subscription charges where applicable. Check the current Meta pricing and your Incoweb plan before sending campaigns.
Explore WhatsApp CRM and automation with Incoweb
Bring your customer conversations, broadcast campaigns and business workflows into one organized platform.